Effective Date: September 3, 2014

Date Last Revised: April 20, 2026

THE FOLLOWING NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THE INFORMATION BELOW CAREFULLY. THIS NOTICE APPLIES TO ALL SOLEO HEALTH AFFILIATED LOCATIONS, WHICH ARE LISTED ON OUR WEBSITE AT WWW.SOLEOHEALTH.COM.

We are required by law to protect the confidentiality of health information about you (called “Protected Health Information”). We are also required by law to provide you with this Privacy Notice, which explains your rights and our privacy practices.

HOW WE MAY USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION (PHI)

Treatment: We may use your Protected Health Information and share it with other healthcare providers who are treating you, such as when necessary to provide infusion pharmacy and nursing treatment services for you. You may be contacted by us to remind you of any appointments or refill reminders, or to discuss your healthcare treatment options.

Payment: We may use your Protected Health Information and share it with payors or health insurers to bill and receive payment for the healthcare services we provide to you. We may also contact you to discuss your billing and insurance options.

Operations: We may use your Protected Health Information and share it when necessary to operate our company, such as performing quality improvement activities, conducting patient satisfaction surveys, and assessing staffing and equipment needs. We may also share your information with business associates who are contractually obligated to protect the privacy of your health information the same way we are.

Fundraising: We may contact you for charitable fundraising activities efforts, but you have the right to request that we discontinue such communications.

Non-Routine Situations: Your Protected Health Information may be released in other non-routine situations, such as:

  • To Government agencies responsible for overseeing Healthcare quality or billing practices
  • To address public health and safety issues, including reporting communicable diseases, helping with product defect recalls, and reporting adverse reactions to health oversight agencies.
  • To report suspected abuse, neglect, or domestic violence to the proper authorities
  • To prevent or reduce a serious threat to your health or safety or someone else’s health or safety
  •  As required or permitted by state law governing workers’ compensation programs
  • For health research purposes, if we follow a special approval process protecting patients’ privacy
  • To law enforcement officials in certain situations, such as in response to an investigative demand or to help identify or locate a suspect, fugitive, material witness, or missing person
  • In response to a court or administrative order, a subpoena, or as required or allowed by law
  •  For military, national security, and presidential protective services
  • To organ procurement organizations related to organ and tissue donation/transplant requests
  • To a coroner, medical examiner, or funeral director when necessary for them to do their job

Substance Use Disorder Records: In all cases, if we create or receive substance use disorder patient records about you that are protected under federal law 42 CFR part 2, we will not use or share this information in civil, criminal, administrative or legislative investigations or legal proceedings against you without (1) your written consent or (2) a court order and a subpoena. In addition, we will give you clear and obvious notice in advance and a choice about whether to receive fundraising communications that use this information.

Friends, Family Members and Disaster Organizations: You may permit us to communicate with a family member or friend to help facilitate your treatment or payment of your healthcare bills. In addition, if there is an emergency and you are unable to give us permission, we may still share your Protected Health Information with your friends, family, or disaster relief organizations to help identify that you are safe or to make sure you receive proper healthcare during the emergency.

Authorizations: Except as described above, we may not use or disclose your Protected Health Information without first receiving written authorization from you. We will never sell your Protected Health Information or use or disclose your Protected Health Information for marketing purposes without your written authorization. You may revoke your authorization at any time by contacting the Privacy Officer at the address or telephone number below, but only for information we have not already released in reliance upon your initial authorization.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

Please contact your Soleo Health location, listed at the top of this page, to exercise any of the following rights. You have the right to:

  • Request restrictions on the way we use or disclose your Protected Health Information for treatment, payment, or operations purposes. We are not required to agree to your request unless your request relates to information about a service or healthcare item that you paid for out-of-pocket in full, and the disclosure is to your health insurer for payment or operations purposes.
  • Receive paper or electronic copies of Protected Health Information we use to make decisions about you, such as your medical or billing records. We may charge a reasonable, cost-based fee for such copies.
  • Request changes to correct your Protected Health Information. We will review your request and make changes if we agree they are reasonable, and if we do not, we may say “no” and tell you why in writing within 60 days.
  • Ask us to contact or communicate with you in a certain way (e.g., home or mobile phone) or to send mail to a different address. We will agree to all reasonable requests.
  • Request a list of who accessed or received your Protected Health Information, and for what purpose, during the past 6 years from the date of your request. This list will not include all disclosures of your Protected Health Information that we have made; for example, it will not include routine disclosures of your information for treatment, payment and healthcare operations purposes. We will provide you with one list per year at no charge, but we may charge a reasonable, cost-based fee for additional lists within the same year
  • Be informed promptly if a breach occurs that may have compromised the privacy or security of your unsecured Protected Health Information.
  • Complain to us and/or the Secretary of the United States Department of Health and Human Services about our privacy practices.

You may contact us by writing to the Privacy Officer at the address or phone number below. We will not retaliate against you for filing any complaint. We may make changes to this Privacy Notice at any time, and the changes will apply to all information we have about you. The latest version of our Privacy Notice is posted at https: https://www.soleohealth.com/hipaa-privacy-notice.

You may request a copy of any revised Privacy Notice, even if you have already received a copy previously.

All questions about this Privacy Notice or our privacy practices should be directed to the Privacy Officer in writing at Soleo Health, 2801 Network Boulevard, Suite 505, Frisco, TX 75034, email at privacy@soleohealth.com, or toll-free phone at 610.200.6504.