Company
We Serve
Conditions Treated
Effective Date: August 10, 2018
Last Updated: July 21, 2025
This Privacy Policy (the “Policy”) applies to the websites, applications, and electronic communications on which it appears (the “Platform”). The Policy describes how Soleo Health Holdings, Inc., as well as our affiliates and subsidiaries (collectively “Soleo” or “we” or “us” or “our”), uses the Personal Information that we collect, receive, maintain, and store about you. Please read this Privacy Policy carefully, by interacting with us through the Platform, you consent to this Policy. For information about Soleo’s collection and use of Protected Health Information (PHI), please visit our HIPAA Notice of Privacy Practices at: https://www.soleohealth.com/hipaa-privacy-notice/.
1. Types of Personal Information Collected We collect a range of Personal Information. “Personal Information” is information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to an individual. When we combine Personal Information with other information (i.e., information that does not, on its own, identify you), we treat the combined information as Personal Information.
Contact and Demographic Information – If you register for a Soleo Connect® account, sign up for our newsletter, or submit an inquiry, we may collect your contact and mailing information. This may include your email name, address, and phone number. We may also collect your age to verify your ability to purchase our products.
Payment Information – If you make a payment through the Platform, we will collect your payment information, including your credit card information and billing address. We will also collect your purchase details.
Employment Information – If you apply for employment with Soleo, we will collect your employment and work history, as well as personal information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.
Account Information – If you create a “Soleo Connect” account with us, you will create and provide us with a username and password and may upload other personal information through our customer portal.
Social Media Information – If you connect to the Platform using third-party social media platforms or connect your account with us to an account on one of those social media accounts, we may include information from that social media account, including your username and password, as well as information from your profile or that you post within the social medial account.
Location Data – While navigating our Platform, your mobile device or browser may share your location data, both through Wi-Fi and GPS. Soleo will collect this information based on the settings of your phone and browser.
Usage Information – We may also collect usage and device information when you visit our Platform. This may include information about the browser, operating system, and/or device identifier for the device you are using, your ISP and IP information, your navigation activity on the Platform, as well as the websites that you came from and the site you visit when you leave.
2. Method of Information Collection We collect Personal Information in a variety of ways. We collect information directly from you; for example, when you register an account on the Platform, make a purchase, submit a job application, or correspond with us through the Platform.
We also collect information from third parties. For example, we work with business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, and search information providers.
We also collect information from you passively. Our Platform uses tracking tools like cookies, pixels, and beacons. We do this both on our Platform and in emails that we send to you. Through these tools, we collect information about users over time when you use our Platform. This collection includes usage and browser information. We may also have third parties collect Personal Information in this way. For more information about the trackers that we use, please see Section 6 of this Policy. Additionally, if you enable location data on your device, this data will be collected passively based on the location settings on your device.
3. Combining Information We may combine the Personal Information we obtain. For example, we may combine information that we have collected online with information that we have collected offline, for instance, during calls between you and our support team. We may also combine information that we have collected across other third-party sites or from other third parties with information we already have. Finally, we may combine information across devices.
4. How We Use Personal Information We will use your Personal Information to fulfill your purchases and offer our services, respond to your requests and inquiries, as well as to send you communications. We also use your Personal Information to communicate with you for transactional purposes. For example, we might contact you about this Policy or our Terms of Use.
We may also use your Personal Information to improve our Platform, products, and services. This may include using your information to customize your experience with us. We may also use your Personal Information for the security of the Platform and our company, our customers, and other third parties. We may also use your Personal Information to protect against fraud and other malicious activity.
We may also your information for marketing purposes. For example, we may send you information about new features on the Platform, new services we offer, and special offers. When legally permitted, this may also include using your information to serve you ads and to tell you about products or offers available through third parties we think you might find interesting. These might be our own offers, third-party offers, or products we think you might find interesting.
Finally, we may use your information for other purposes, as permitted by law.
5. Sharing Personal Information We may share your Personal Information in the following circumstances:
6. Cookies and Other Technologies We collect information about users over time on the Platform by using several common types of cookies and other tracking technologies, including web beacons, pixels, and flash cookies. We also have third parties that collect information in this way on our behalf and for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies, visit http://www.allaboutcookies.org/. Web beacons, pixels, and other tracking technologies operate independently of cookies.
To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on how Google Analytics processes your information, please see “How Google uses data when you use our partners’ Platforms or apps.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.
These cookies may be ones placed by us (first party) or by a third party. These cookies may also be Flash Cookies. To learn how to manage privacy and storage settings for Flash cookies, click here. We may use cookies that are session-based or persistent. Session cookies expire when you close your browser or turn off your device. Persistent cookies remain on your device after you close your browser or turn off the device.
We may use a variety of cookies:
You can control cookies and tracking tools. Some browsers have a “do not track” feature that prevents a website from tracking you, as well as additional cookie settings. Our Platform does not currently respond to these signals. If you choose to block cookies and other trackers, certain features of the Platform may not work. Blocking or rejecting cookies will not stop all of the tracking described in this Policy. These features and options are browser and device-specific and are not uniform. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful, or you can use the help option in your browser for more details:
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding the use of your web browsing activity for interest-based advertising, you may visit the following sites:
On a mobile device, you may also need to adjust your settings to limit ad tracking.
7. Your Choices You have certain choices about how we use your Personal Information. You can opt out-out of certain marketing. To opt out of marketing communications, please email us at marketing@soleohealth.com or by following the instructions included in the email or text correspondence. Please note that even if you unsubscribe from certain correspondences, we may still need to contact you with important transactional or administrative information, as permitted by law.
If your personally identifiable information changes, Soleo Health will endeavor to provide a way to correct, update and/or remove your previously provided personal data. This can be done by emailing a request to Soleo Health at marketing@soleohealth.com.
8. Children Under the Age of 13 The Platform is meant for adults, and we will not knowingly collect personally identifiable information from any person under the age of 13 without permission from a parent or guardian. The Platform is not designed to attract the attention of persons under the age of 13. If you are a parent or legal guardian and think your child has given us information, you can email us at marketing@soleohealth.com. You can also write to us at the address listed in the “Contact Us” section of this Policy. Please mark your inquiries as “COPPA Inquiry.”
9. California Privacy Rights Pursuant to California’s Shite the Light statute (Cal. Civ. Code Sec. 1798.83), you can control if we share information with third parties for their marketing purposes. To opt out of us sharing your information with third parties for such promotional purposes, email us at marketing@soleohealth.com or write to us in the “Contact Us” section of this Policy and include “Marketing Opt-Out” in your request.
In addition, pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (“CCPA”), California residents have certain other rights concerning their Personal Information. This section describes (1) the categories of Personal Information collected and disclosed by Soleo, subject to California privacy law, (2) your privacy rights under California privacy law, and (3) how to exercise your rights.
When we use the term “Personal Information” in this section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
a. Personal Information We Collect Soleo makes the following disclosures regarding the categories of Personal Information (enumerated in Section 1798.140(o)(1) of the CCPA) that it has collected within the last 12 months:
b. Your Privacy Rights In accordance with the CCPA, California consumers may exercise under certain conditions the following four (4) categories of privacy rights with respect to their Personal Information. Please note: you will not be discriminated against in any way by virtue of your exercise of the rights listed below, which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.
c. How to Exercise Your Rights If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to marketing@soleohealth.com or call us toll-free at: 833.234.1010. You have a right not to receive discriminatory treatment by any business when you exercise your CCPA rights.
While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:
Please note that you don’t need to create an account with us in order to make a request to exercise your rights hereunder.
d. How We Respond to Your Requests In all cases, we will respond to your request within 45 days. However, where reasonably necessary, we may extend our response time by an additional 45 days, provided we send you notice of such extension first. We will provide the information to you via your preferred delivery mechanism. If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine-readable, readily useable format that allows you to freely transmit this information without hindrance.
Please note that we will not charge you for making a request, provided that you make no more than two (2) requests per year. If you make three (3) or more requests in any given twelve (12) month period, we may refuse to respond to such requests if determined by us to be unfounded or excessive (e.g., repetitive in nature), or we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested. If we refuse to act on the request, we will provide you notice and the reason for our refusal to act.
10. Storage, Security and Retention of Information Soleo has taken reasonable steps to protect the information users share with us, including, but not limited to, the setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information. We will retain your Personal Information in compliance with the uses described in this Policy, as well as to comply with our legal, financial reporting, or compliance obligations.
We store information only inside the United States. If you live outside of the United States, be advised that we may transfer and store your information in the United States. US law may not provide the same protections as the laws in your country. By providing us with your Personal Information, you agree to the processing of it in the United States as permitted by US law.
11. Links to Third Parties and their Sites Our Platform may include third-party content and links to third-party websites and services that collect Personal Information. We do not control these third parties, and this Policy does not apply to their privacy practices. We are not responsible for the practices of these third parties or how they use the information you provide to them. Please read the third parties’ privacy policies carefully.
12. Contacting Soleo Health If you have any questions about this Policy or the privacy practices of Soleo, please email us at marketing@soleohealth.com or write to us at:
Soleo Health Attn: Communications Department 2801 Network Blvd., Ste. 505 Frisco, TX 75034
13. Updates Please note that this policy may be amended from time to time. Unless otherwise indicated, any changes to this Policy will apply immediately upon posting to the Platform, so please check our site periodically for updates. You can see when this Policy was last updated by reviewing the “Last Updated” legend at the top of this page. We will provide notice of material changes by updating the Policy here and communicating with you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.