Your Civil Rights
Soleo Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Soleo Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Soleo Health provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Soleo Health provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Your Soleo Health pharmacist or nurse should help you receive these services when reviewing the Soleo Health Welcome Packet. It is important that you are able to understand what is included in the Welcome Packet and what your pharmacist and nurse are saying. If you need these services, contact your local Soleo Health branch or call 844.575.1515.
You can file a grievance in person or by mail, fax, or email:
If you believe that Soleo Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Soleo’s Compliance Officer, 11 Trafalgar Square, Suite 101, Nashua, NH 03063, phone: 833.234.1010, fax: 603.718.3824, ComplianceOfficer@SoleoHealth.com. You can file a grievance in person or by mail, fax, or email.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services:
Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1.800.368.1019
TDD: 1.800.537.7697
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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| Spanish | ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 844.575.1515. |
| French | ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 844.575.1515. |
| Chinese | 注意：如果您使用繁體中文，您可以免費獲得語言援助務。請致電 844.575.1515. |
| Polish | UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 844.575.1515. |
| Vietnamese | CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 844.575.1515. |
| Portuguese | ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 844.575.1515. |
| Korean | 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 844.575.1515 번으로 전화해 주십시오. |
| Italian | ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 844.575.1515. |
| Filipino | PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 844.575.1515. |
| German | ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 844.575.1515. |
| Russian | ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 844.575.1515. |
| Japanese | 注意事項：日本語を話される場合、無料の言語支援をご利用いた だけます。844.575.1515 まで、お電話にてご連絡ください。 |
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| Fasri | توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رايگان برای شما فراهم می باشد. با تماس بگیريد.. 844.575.1515 |
| French Creole | ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 844.575.1515. |